WHY OUR TRAINS ARE A NATIONAL SCANDAL

I don't blame the poor bird who flew into the windscreen at Oxenholme for turning my journey home into a nightmare. That honour goes to the staff at Preston station who tonight refuted the view of the guard at Lancaster that I was entitled to a taxi to get me home after the unfortunate creature had caused me to miss my (last) connection.
Thus a 40-mile journey took three hours, I had to go into Manchester and out again, two hours added to my journey, and it was made clear to me it was a case of like it or lump it.
In pre-privatisation days, British Rail honoured their customer contracts and did their best to get people home at the least inconvenience when things went wrong. The private companies don't give a monkey's.
So" thanks" to Virgin Trains for rendering a previously delightful day at my niece's graduation into an exhausting and unnecessary horror story. Is it any wonder people are reluctant to use public transport? And why we call for re-nationalisation